What is Soniart.in?
Soniart.in is India’s leading online store for a colossal range of home, curio, and interior decor products.
What is your address? Our address is mentioned below:
Khasra No. 72, Plot No. 11,
Meera Devi W/o Sukhdev Khawa C/o Soni Art Exports,
Jhalamand Circle, Near Pratap Niwas Hotel, Basni,
Jodhpur-342001, Rajasthan, India
What payment methods are acceptable? We accept payment through the following methods: Cash on Delivery (COD), Credit/Debit cards, and Internet Banking. You can also purchase through our unique part payment method and EMI scheme.
How does Cash on Delivery (COD) work? We offer you the benefit of making cash payments at the time of order delivery. You need to make the payment to the delivery executive after receiving your order. Please ensure that you make the payment prior to opening the packaging of the product.
Can I opt for EMI option through debit card? No, we are extremely sorry. EMI facility can only be availed to those customers having a credit card. For additional details, contact your bank.
My credit card information is not being accepted. What is the problem? Please double-check with your financial institution or bank to rule out issues from their end. If problems still persist, contact our Customer Care Team on 08048972275.
My computer crashed while processing the payment. How do I know if the payment was successful? Every successful transaction will receive an email for confirmation purposes. If you have not received a confirmatory email, try placing your order once again. Moreover, to obtain in-depth details contact our Customer Care Team on 08048972275.
What is the time period for receiving a refund? Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by SoniArt.in, but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.
How will I obtain the refund? All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.
I have made a “Part Payment” order that includes multiple items and now wish to cancel one of the items. What will be the refund procedure? If your order does not contain any lighting products, you can proceed with the cancellation according to the cancellation policy and obtain a partial refund. 30 percent of the value of the products that have been cancelled will be refunded to your bank account or card. Kindly note that the cash on delivery (COD) component of your order’s remaining items will remain the same, and the refund amount will not be adjusted to them.
I have still not received any refund to my banking account. Why? For orders placed through prepaid methods, the amount will be credited to your card or bank account. For COD orders, the total order amount will be refunded to your bank account via NEFT. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with our Customer Care Team on +91-08048972275 or for additional queries, mail us at firstname.lastname@example.org.
All Prices are inclusive of GST ( Goods and Service Tax ).
Does SoniArt store credit card details? No. We do not store any credit card details.