What is Soniart.in?
Soniart.in is India’s leading online furniture store and a colossal range of home, curio, and interior décor products.

How do I contact you?
You can contact our Customer Service Team through at [email protected]. or +91-9351203862

What is your address? Our address is mentioned below:
Corporate Office / Manufacturing Unit
Kh. No. 30/2, Opp. Geeta Dham City,
Salawas Main Road, Tanawara,
Jodhpur -342013, Rajasthan, India

What payment methods are acceptable? We accept payment through the following methods: Credit/Debit cards, and Internet Banking. You can also purchase through our unique part payment method and EMI scheme.

Can I opt for EMI option through debit card? No, we are extremely sorry. EMI facility can only be availed to those customers having a credit card. For additional details, contact your bank.

My credit card information is not being accepted. What is the problem? Please double-check with your financial institution or bank to rule out issues from their end. If problems still persist, contact our Customer Care Team on 09351203862.

My computer crashed while processing the payment. How do I know if the payment was successful? Every successful transaction will receive an email for confirmation purposes. If you have not received a confirmatory email, try placing your order once again. Moreover, to obtain in-depth details contact our Customer Care Team on 09351203862.

What is the time period for receiving a refund? Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by SoniArt.in, but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.

How will I obtain the refund? All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.

I have made a “Part Payment” order that includes multiple items and now wish to cancel one of the items. What will be the refund procedure? If your order does not contain any lighting products, you can proceed with the cancellation according to the cancellation policy and obtain a partial refund. 30 percent of the value of the products that have been cancelled will be refunded to your bank account or card.

I have still not received any refund to my banking account. Why? For orders placed through prepaid methods, the amount will be credited to your card or bank account. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with our Customer Care Team on +91-09351203862 or for additional queries, mail us at [email protected].

All Prices are inclusive of GST ( Goods and Service Tax ).

 

How can I be assured that SoniArt.in is a safe and secure shopping portal? We, at SoniArt.in, are extremely committed to offer safe and secure transactions. We respect your privacy and walk the extra mile to ensure to make sure your personal details are kept confidential, without sharing them with any other party. To know more with regard to the confidentiality of your details and information, kindly go through our “Privacy Policy.”

Does SoniArt store credit card details? No. We do not store any credit card details.

Can my details be handed over to any third party? You can be rest assured that your details and info will not be passed on or sold to any third party. Your privacy is extremely vital for us. Read more with regard to privacy protection under our “Privacy Policy.”