Return & Refund:
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
- Refund will be initiated via NEFT, cash or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
- The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
- This limited warranty does not apply to:
- Small cuts, scratches or damage during the cleaning process
- Damaged caused by the incorrect installation of a product
- Cracks during the random displacement
- Product kept in contact to direct sunlight and water, resulting in decaying of wood
- With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
- As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
- There is no warranty on upholstery/ coverings/ cushion covers.
- In deco and primer the normal scratches and damp should be accepted. Since we use genuine wood and wood has the nature of releases moisture so it bound to happen in some cases. So it does not come under warranty.
Our support and delivery team will be in coordination with you for a hassle-free installation process.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges applicable for weekend or specific time deliveries.
Once the order has reached your nearest delivery centre and you fail to receive the products, we would hold the products for 10 days, after this time line, SONIART shall be free to charge for holding the products for longer.
Custom made Orders:
These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. We require a 100% deposit for all Additional Color, Additional Frame and Custom order merchandise. Once you place your order for Additional Color, Additional Frame or Custom merchandise, you have 24 hours to change or cancel. After 24 hours, deposit is nonrefundable. The 24-hour time frame begins as soon as you place your order and confirm your fabric selection in a store or online. For Personalization orders, the full amount is required at time of order; personalized items cannot be returned, exchanged or cancelled at any time and are nonrefundable.